SynChordia HelpDesk is a web-based help desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base.
SynChordia HelpDesk provides a single, central point of contact for all users of IT within the organization. Handles incidents, queries and requests. It provides an interface for all of the other Service Support Processes. It is responsible for the management of the incidents from detection and recording through resolution and closure.